All packages are shipped via FEDEX Ground unless otherwise specified. Orders over $99.90 are offered free shipping. Orders sent using free shipping are sent via FEDEX ground only. Free shipping is available within the Continental United States only. Shipping is charged for all other orders. Free shipping offer is based on the total dollar amount in your shopping cart. Our shipping rates are calculated by Fedex based on order weight.
**INTERNATIONAL SHIPMENTS WILL BE EMAILED FOR EXACT SHIPPING CHARGES**
Sales tax is only charged for orders shipped within California.
Order Confirmation and Tracking
You will receive an e-mail confirmation of your online order with 24 hours of receipt through our website. Phone and Fax orders will receive confirmation either through fax, email, or phone within a 24 hour period.
Order Cancellation or Modification
All cancellations or modifications to an order must be made with 24 hours of when the order was placed. To ensure that we receive your notification in a timely manner, we ask that you phone in and speak with one of our representatives as soon as possible.
International customers are responsible for paying any additional taxes, duties, or customs fees charged by their local government.
To fulfill our 100% Money Back Guarantee, we will take all returns without exception within a 30 day period.
Our return policy is as follows:
We will accept all returns up to 30 days from when the merchandise is shipped out from our warehouse to you.
We will accept returns for defective items, items that don't fit, or for any item you want to exchange for a different size or style
Returned items must be like new and unwashed with the garment and manufacturer tags still attached
***Shipping charges are not refundable*** < unless an item is defective
A credit will be applied to your account as soon as the merchandise is received by us (usually within 1-2 days of receipt). You will be responsible for the shipping fees for a return item.
There are ABSOLUTELY NO RESTOCKING FEES OR HIDDEN CHARGES associated with a return so please donít hesitate to notify us if there is something wrong with the product that you have received.
If you decide to exchange the items, we will ship the items you want to receive in place of the products you are returning to the Ship-To address on your invoice.
We will pay standard shipping changes (US Continental only). If the item you request is not available, we will process the item you sent as a return and send you a refund. To make a return or an exchange just follow these 3 easy steps:
# 1. Send an email to SUPPORT E-MAIL and include your order number and the item(s) which you are returning. Also, please indicate if you would like for us to send a pick up for you (additional charges may apply). Although a reason for a return is not required; we would greatly appreciate any comments you may have. This will help us serve you better in the future.
# 2. We will respond to your email within 24 hours confirming that we are awaiting your return and further instructions on where and how to ship the merchandise. Please print out this email confirmation. If a pick up has been requested; we will send another email confirming your address and the best time to have a pick up made.
# 3. Please pack the merchandise as close as possible to its original form and include the email confirmation (step 2) in the package.